Triage and Prioritization

This workflow helps a Workspace Admin keep ticket decisions fast, consistent, and evidence-based.

Quick Actions

1. Prepare the Queue

1. Open incoming feedback for your workspace.
2. Filter to new or unresolved items.
3. Group obviously related items before deep review.

2. Judge Actionability

For each item, determine:

• Is the problem statement clear?
• Is user impact stated or inferable?
• Is the request in scope for your product roadmap?

Mark unclear items for follow-up and avoid immediate ticket creation.

3. Link or Create Tickets

1. Link to an existing ticket when the issue already exists.
2. Create a new ticket only when no active ticket matches.
3. Keep one primary ticket per recurring theme to avoid fragmentation.

4. Prioritize

Prioritize using:

• user impact severity
• number of repeated requests
• strategic relevance for current roadmap window
• delivery feasibility with current team capacity

5. Assign and Operationalize

1. Set owner and status.
2. Sync to Linear when execution should begin.
3. Track status updates until resolution.

Expected Result

• Every actionable input is linked to a ticket decision.
• Duplicate demand strengthens existing priorities instead of creating noise.
• The team can explain why each top-priority ticket was chosen.

Common Failure Patterns

• Creating new tickets for duplicate requests.
• Prioritizing without user impact evidence.
• Leaving unclear feedback unresolved in the queue.
• Delaying integration troubleshooting while triage quality drops.