Getting Started
Launch your workspace, connect the first source, and run your first triage cycle.
This guide helps a Workspace Admin go from new workspace to first actionable triage run.
Quick Paths
Connect Slack
Recommended first source for most teams.
Run Triage Workflow
Use this once incoming feedback starts flowing.
Fix Slack Issues
Use this if mentions are not being ingested correctly.
Common Questions
Get quick answers while onboarding your team.
Before You Start
- Admin access to your Superfeedback workspace
- Access to the Slack workspace you want to connect
- One teammate available for setup validation
1. Create Your Workspace
- Sign in and create a workspace.
- Confirm workspace name and URL.
- Invite teammates who need access.
2. Connect Your First Channel
Start with one source so your team can validate your process before scaling.
- Open workspace settings.
- Connect Slack.
- Authorize access to the correct Slack workspace.
- Confirm the connection status is active.
3. Send Your First Feedback
Send a Slack message with an app mention in a channel or DM.
Expected result:
- Superfeedback ingests the message.
- The feedback appears in your workspace.
- Your team can review and prioritize it in one queue.
4. Run Your First Triage Cycle
- Open the incoming feedback queue.
- Review extracted actionable highlights.
- Link to an existing ticket or create a new one.
- Assign priority and owner.
Follow the full workflow in Triage and Prioritization.
5. Expand Gradually
Once Slack is stable, add one new source at a time and keep one shared triage workflow.
