IntegrationsSlack
Slack Integration
Connect Slack, ingest mentions reliably, and feed admin triage workflows.
This guide helps a Workspace Admin connect Slack for one workspace.
Quick Actions
Public Slack Overview
Share the SEO landing page with prospective workspace admins.
Run Triage Workflow
Process incoming Slack signal with a repeatable workflow.
Troubleshoot Slack
Diagnose common connection and ingestion issues.
Back to Setup
Return to full workspace onboarding.
What Slack Integration Does
- Captures feedback from explicit Superfeedback app mentions.
- Supports channels, DMs, and thread context.
- Sends feedback to the triage queue for ticket decisions.
Prerequisites
- Admin access in Superfeedback
- Permission to install or authorize apps in the target Slack workspace
- A channel or DM for test mentions
Connect Slack
- Open workspace settings.
- Choose Slack integration.
- Authorize the Slack workspace.
- Confirm the connection is active.
Send High-Quality Feedback from Slack
- Mention the Superfeedback app in a message.
- Include what happened, what was expected, and user impact.
- Keep one request per message when possible.
Expected Result
- The message is ingested into Superfeedback.
- Key points are extracted for triage.
- Your team can attach it to existing work or create new tickets.
Best Practices
- Use specific, reproducible details.
- Include customer impact and urgency.
- Prefer short, focused feedback over long mixed requests.
Next Step
Use Slack Troubleshooting if expected ingestion does not appear.