FAQ
Common admin questions about setup, workflows, integrations, and support.
Quick Links
Getting Started
Launch your workspace and first ingestion path.
Triage Workflow
Run a repeatable daily triage process.
Troubleshooting
Resolve ingestion and sync issues quickly.
Product Basics
What does Superfeedback do?
Superfeedback centralizes feedback from connected sources so you can triage, prioritize, and link decisions to real user signal.
Who are these docs for?
These docs are for Workspace Admins operating setup, triage, and integrations.
What is the difference between Admin and End User?
- Admin: manages workspace settings, integrations, and ticket decisions.
- End User: provides feedback through connected channels.
Setup and Access
Can I start with one integration?
Yes. Start with one source, validate quality, then expand gradually.
Can multiple teammates manage the same workspace?
Yes. You can invite multiple Admins.
Do I need a complex setup before using it?
No. Most teams can connect one channel and start collecting useful feedback immediately.
What should I verify after first setup?
Confirm ingestion appears in the queue, extracted highlights are readable, and at least one item is linked to a ticket.
Integrations
How does Slack feedback get captured?
When someone mentions the Superfeedback app in Slack, that message is ingested for triage.
Can Slack messages in threads be used?
Yes, thread context is supported to help interpret feedback correctly.
Where do I debug Slack issues?
Can I sync tickets with Linear?
Yes. Use Linear Integration to sync ticket execution status.
Feedback Processing
Can one message create multiple insights?
Yes. A single message can contain several actionable points.
Can repeated requests strengthen a ticket?
Yes. Similar feedback can be linked to the same product work so demand is clearer.
What if feedback is unclear?
Refine it during triage, request more context, or mark it as not actionable.
Public Docs AI
Is docs AI connected to private workspace data?
No. The docs assistant is limited to public documentation content.
Is docs chat history saved?
The public docs assistant is designed to be stateless in phase 1.
Operations
What should I monitor after launch?
- feedback ingestion health
- triage turnaround time
- ambiguous feedback rate
- integration error rate
Where is the day-to-day process?
Use Workflows and Triage and Prioritization.